1. Information We Collect- We may collect the following information when you use our website or request treatment:
A. Personal & Medical Information, Name, Phone number, Email address, Age / Gender, Symptoms related to piles, fissure, or fistula, Reports or doctor notes (if you upload or share)Appointment details, Any information submitted through contact forms or WhatsApp
B. Automatically Collected Information When you visit our site:IP address, Browser type & version Device type, Pages visited, Time spent on each page, Cookies & tracking data
C. Payment Information If online payment is made for consultation:Payment is handled by secure third-party gateways (Razorpay)We do not store card details, UPI IDs, bank details, or CVV.
2. How We Use Your Information - Your information is used to:Schedule and confirm appointments. Provide medical consultations and follow-ups. Understand your symptoms for treatment. Improve website performance. Respond to queries submitted via contact forms or WhatsApp. Conduct analytics and website improvements. Run advertising & remarketing campaigns(Google Ads, Facebook Ads, Instagram Ads).Maintain patient records as per medical guidelines.Comply with legal and regulatory requirements.We do not sell your personal or medical information.
3. Cookies & Tracking Technology- We use cookies and tracking tools to: Analyze website trafficImprove user experience. Personalize online ads.Measure ad performance Track conversions. Platforms that may track behavior: Google Analytics, Google Ads, Facebook / Instagram Pixel, Third-party remarketing tools. You may disable cookies in your browser settings.
4. Sharing of Information- Your information may be shared with:
A. Internal Staff-Doctors and clinic team members for diagnosis and treatment.
B. Third-Party Service Providers-Hosting providersPayment gateways, SMS/Email providers. Analytics & advertising platformsAll service providers follow strict data confidentiality standards.
C. Legal Requirements- We may disclose information if required:By law. By regulatory authorities. To protect the clinic from fraudulent activities. We never sell, rent, or trade your data.
5. Data Security- We use industry-standard security measures to protect your information:SSL encryption. Secure servers, Limited access to sensitive data, Encrypted medical and appointment records. Although we take strong precautions, no online transmission is 100% secure.
6. Patient Rights- You have the right to:Request access to your medical information, Correct/update your information, Request deletion (where legally permitted)Opt out of promotional messages, Withdraw consent. For any requests, email us at the contact details below.
7. Third-Party Links- Our website may contain links to external websites.We are not responsible for their content, privacy policies, or security practices.
8. Children’s Privacy- We do not knowingly collect data from minors under the age of 18.If you believe a minor has submitted data, please inform us for removal.
9. Changes to This Policy- We may update this Privacy Policy occasionally.Updates will be posted on this page with a revised date.